Frequently Asked Questions

What Does The ‘All Access Pass’ Membership Include?

Everything!

You get access to all of the courses on this site for a whole year, for a one time fee…there are no hidden upsells and you will not be charged again after your yearly subscription expires!

That’s over US$1,500 worth of video training content if you were to purchase all of our courses individually.

For more information, go here: All Access Pass Membership

I’m Not A Technical Person / Web Developer. Will These Courses Benefit Me?

Absolutely! Our courses are aimed at non-technical users and are designed to help businesses of all sizes learn (and train staff) how to use WordPress to build, manage, and grow their online presence with no technical skills required and at minimal cost.

We provide +2,000 video tutorials on WordPress and Digital Marketing skills, plus access to additional resources and links to hundreds of detailed written tutorials that take you step-by-step through the processes covered in the courses.

What Language Are The Video Lessons In?

Videos are available in English only.

Can I See Which Courses Have Been Updated Recently?

Yes. We keep a log of course updates and newly added content here.

How Do I Get Access To My Video Courses?

Video courses can be accessed immediately after purchase from your customer account area. You can also access your courses from the main menu (Customers > My Courses). Note: You must be registered and logged in to view the content.

How Long Do I Get Access To My Video Courses?

The All Access Pass Membership gives you 24/7 access to all video courses on this site for one whole year while your membership remains active.

Membership do not automatically renew each year, so you will not be charged again after  your yearly subscription expires!

Can I See Samples Of Your Video Tutorials Before I Buy?

Yes, you can! We provide sample video lessons with each course.

What Version Are The Videos? Are The Video Tutorials Up To Date?

We outsource our video creation, so we don’t control the update or versioning process. We DO GUARANTEE, however, to update videos in our course library as soon as our content providers supply us with new or updated videos.

Some of our video content providers update videos more regularly than others, and some don’t update them at all.

What About Video Quality?

Our video courses are professionally recorded and of high quality. Video size is typically 1280×720, recorded in MP4 format. Occasionally, we may add videos recorded in different formats or sizes.

We host and stream all videos from our reliable Amazon S3 servers.

Do You Offer An Affiliate Program?

Yes, we do. Our affiliate program is free to join and you don’t have to be a customer to become an affiliate. We pay you a generous commission for referring new customers to us.

For details on becoming an affiliate partner or to sign up, go here: Affiliate Program.

How Are The Video Courses Delivered?

All courses are streamed online. You get instant access to courses inside your account area as soon as your purchase is completed.

What Support Do You Offer?

We offer support via email.  If you experience any issues accessing your courses or have any questions, please contact us and we’ll respond within 48 hours.

I Live In Country XYZ … Can I Purchase Courses?

Yes. No matter where you are located, you can access the video courses online as long as you have an internet connection (and the country you’re in does not block your access online).

What Payment Methods Are Accepted?

We accept PayPal payments and Stripe. You can pay with your credit card if you don’t have a PayPal account.

What Customer Information Do You Store?

We only store basic details about your account and orders to provide customer support, access to lost passwords, etc. We do not store credit card details or any other sensitive information about customers.

As per new GDPR privacy laws, you can request to see what details we have stored about you here. If you have any other concerns, see our terms of use and privacy policy sections to learn more about how we handle customer data.

Are My Payment Details Secure?

Yes. Your payments are processed securely through our online merchants (e.g. PayPal, Stripe, etc.). If you purchase through PayPal, for example, PayPal handles everything about your transaction. We have no access to your credit card information or your PayPal account details.

PayPal is a global e-commerce leader and provides automatic fraud screening, 24-hour transaction monitoring and seller and buyer protection policies. To learn more about PayPal’s secure payment processes visit the PayPal website.

Stripe is a leading online payment processor. Like PayPal, they also provide a secure infrastructure for online payments and purchases. We have no access to your credit card details.

How Do I Place An Order?

Visit our  store or All Access Pass product page and click on the “Add To Cart” button, then click on “Checkout” and follow the step-by-step instructions.

How Do I Cancel My Order?

Click on the shopping cart icon and deselect or remove items before finalizing and processing your order.

How Do I Get In Touch With You?

Contact us here.

Do You Offer Refunds On Product Purchases?

Yes. We provide a full 30-day no-risk, money-back satisfaction guarantee. If you’re not happy with the content or the quality of our video courses, contact us within 30 days to request a full refund.

Please note: if you notice errors (e.g. lesson plays wrong video or a video is missing) or have problems accessing your courses, please contact us before requesting a refund, as we will always try to correct any and all issues with our courses  If we cannot fix these issues, then we’ll gladly provide a refund.