Frequently Asked Questions
Welcome to our FAQ section. This section contains information about:
PAYMENT & PURCHASING
ORDERS & RETURNS
What Does The ‘All Access Pass’ Membership Include?
You get access to all past and future courses for one low annual subscription … nothing is left out and there are no hidden upsells!
For more information, go here: All Access Pass Membership
I’m Not A Technical Person / Web Developer. Will These Courses Benefit Me?
Absolutely! Our courses are aimed at non-technical users and are designed to help businesses of all sizes learn (and train staff) how to use WordPress to build, manage, and grow their online presence with no technical skills required and at minimal cost.
We not only provide hundreds of video tutorials on using WordPress, we also provide links to detailed written tutorials that take you step-by-step through the processes shown in the videos.
We use the written WordPress tutorials from WPCompendium.org, a site we own that contains hundreds of detailed WordPress tutorials for non-techies.
What Language Are The Video Lessons In?
All videos are available in English only.
Do You Offer An Affiliate Program?
Yes, we do. Our affiliate program is free to join and you don’t have to be a customer to become an affiliate. We pay you a generous commission for referring new customers to us.
For details on becoming an affiliate partner or to sign up, go here: Affiliate Program.
How Do I Get Access To My Video Courses?
Video courses can be accessed immediately after purchase from your customer account area. You can also access your courses from the main menu (Customers > My Courses). Note: You must be registered and logged in to view the content.
How Long Do I Get Access To My Video Courses?
You get 24/7 access to your video courses for as long as you need. Your purchase also includes access to all future updates and any additional video tutorials or content we add to new or existing modules or lessons.
Can I See Samples Of Your Video Tutorials Before I Buy?
Yes, you can! We provide a sample video lesson on each course page, so you can see what the lessons are like.
Keep in mind that most courses have a number of modules and often, different modules will contain a different video series.
Are The Video Tutorials Up To Date?
We update videos as soon as updates are made available by the course authors. Many videos also contain links to additional (and updated) information.
What About Video Quality?
Our video courses are professionally recorded and of high quality. Video size is typically 1280×720, recorded in MP4 format. Occasionally, we may add older videos (640×360) to lessons if these contain relevant information to the topic being covered.
All videos are hosted and streamed from reliable Amazon S3 servers.
How Are The Video Courses Delivered?
All courses are streamed online. You get instant access to courses inside your account area as soon as your purchase is completed.
What Support Do You Offer?
We offer support via email. or have any questionsIf you experience any issues accessing your courses, please contact us and we’ll respond within 48 hours.
I Live In Country XYZ … Can I Still Purchase These Courses?
Yes. No matter where you are located, you can access the video courses online as long as you have an internet connection.
What Payment Methods Are Accepted?
We accept PayPal payments and Stripe. You can pay with your credit card if you don’t have a PayPal account.
What Customer Information Do You Store?
We only store basic details about your account and orders to provide customer support, access to lost passwords, etc. We do not store credit card details or any other sensitive information about customers.
Are My Payment Details Secure?
Yes. Your payments are processed securely through our online merchants (e.g. PayPal, Stripe, etc.). If you purchase through PayPal, for example, PayPal handles everything about your transaction. We have no access to your credit card information or your PayPal account details.
PayPal is a global e-commerce leader and provides automatic fraud screening, 24-hour transaction monitoring and seller and buyer protection policies. To learn more about PayPal’s secure payment processes visit the PayPal website.
Stripe is a leading online payment processor. Like PayPal, they also provide a secure infrastructure for online payments and purchases. We have no access to your credit card details.
ORDERS AND RETURNS
How Do I Place An Order?
Visit our store and browse our courses. When you find a course you like, click on the “Add To Cart” button.
Once you have added all the course you would like to purchase to your shopping cart, click on “Checkout” and follow the step-by-step instructions.
How Do I Cancel Or Change My Order?
You can view your shopping cart by clicking on the icon, and deselect or delete any items you would like to remove from your shopping cart before finalizing and processing your order.
Do You Offer Refunds On Product Purchases?
Yes. We provide a full 30-day no-risk, money-back satisfaction guarantee. If you’re not happy with the content or the quality of our video courses, contact us within 30 days to request a full refund.
Please note: if you notice errors (e.g. lesson plays wrong video or a video is missing) or have problems accessing your courses, please contact us before requesting a refund, as we will always try to correct any and all issues with our courses If we cannot fix these issues, then we’ll gladly provide a refund.
How Do I Get In Touch With You?