At WPMasterclasses.com, we aim to provide superior customer service and 100% customer satisfaction. If you experience any issues with our service or products, please contact us before requesting a refund, so that we may have the opportunity to fix these issues or resolve the problems.
Please note that our business is selling digital information, mostly in the form of streamed content. In most cases, customers will have already received the product they have purchased and accessed the information in these products before requesting a refund.
For this reason, WPMasterclasses.com, may, but is under no obligation to honor requests for refunds, and will only do so for the following reasons:
Non-Delivery Of Product
If due to an issue with the internet service provider, broken download links or download errors, or problems with the email application, your purchase is successfully processed (i.e. payment is accepted), and you cannot access your purchases and we do not contact you, fix the problem, or attend to issues within a reasonable time-frame. Depending on the price of the product, we may require you to submit proof that you have submitted a support ticket requesting assistance.
If you experience problems that prevent you from downloading or accessing your purchase and the fault is determined to be from our end. If you experience download or streaming issues, please open a support ticket first and we will investigate. If the fault is determined to be from your end, we will recommend that you contact the support team for your browser, email or internet service provider, as we ensure that our software/information can be downloaded/accessed with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network.
100% Unusable Content
Providing training content about technology is challenging. Technology is constantly evolving and WordPress changes its software every 3-4 months. Third-party plugin and theme developers make business decisions that can affect their products’ features, functionality, or design without informing people who create training products about these independently. It is next to impossible, therefore, to monitor every change that occurs in the WordPress or digital business universe, and this can potentially outdate or render information about an existing product or service obsolete.
If any changes are brought to our attention, we will attempt to resolve issues by:
- Fixing or updating information where possible.
- Notifying our customers and subscribers.
- Reducing item prices if most of the product is still partly usable.
- Withdrawing items from sale if selling the product is no longer viable or usable.
- Offering a full refund to customers who recently purchased content deemed to be 100% unusable. Please note that we will review refund requests on a case-by-case basis. A recent purchase in this instance is deemed to have occurred within 30 (thirty) days of WPMasterclasses.com being notified or made aware of above changes.
Refund requests based on products not being as described will be reviewed on a case-by-case basis and are subject to our approval. To prevent claims of this type from arising, we provide extensive course descriptions, course screenshots, and free access to video tutorial samples.
Updated: 31 August, 2018